Self-Defense Cross Necklace

FAQs

DELIVERY

• How do I track my order?

Once your order is shipped, we will contact you with tracking information. 

• When will I get my order? 

You should get your order within:

FREE STANDARD DELIVERY – 25-30 days after dispatched.

or

FAST DELIVERY – 7-14 days after dispatched.

This is only an approximation not include public holidays. During the Christmas period and world pandemic time can impacts and causing significant delays. 

Your order will be dispatched within 2-3 working days.

We ask you to wait patiently. Your order is on its way. 

Please note we are not responsible for any delays that is out of our control, caused by destination customs clearance, unforeseen event such as weather and any pandemics crisis. 

• Can I get my order faster? 

Yes, Please select your Delivery Option on the product listing. Our Fast Delivery fees are $9 per product.

The estimate delivery time 7-14 business day please select your options. 

ORDER 

• How long is the order processing time?

Once payment has been made, we will process your order within 1-3 working days.

We will contact you with tracking information once your order has been dispatched. 

Please allow your order to arrive at destination county for tracking info to be updated. 

• What happen if the size is not right or if I’m not happy with the order I received? 

We want you to feel confidence shopping with us therefore we accept all returns for an exchange to another item or store credit.

Please contact us ASAP so we can provide you the return address.  The returns MUST be unused and in the conditions that was received including label, cards, box, packaging. Returns must receive within 30 days with tracking information.  

Return shipping costs are the customer’s responsibility.

• Do you accept refunds? 

We accept refund if the product doesn’t match the listing, or it arrived damaged or faulty – we will handle the return postage costs.

You must contact us ASAP with photos of the damaged/faulty item within 7 days. 

The returns MUST be unused and in the conditions that was received including label, cards, box, packaging. 

After a consultation with one of our team members, you must return to us within 15 working days with tracking information.  

• How does the return and refund work? 

Once your return is received and inspected, we will contact you to notify you that we have received your returned item. 

We will also notify you of the approval or rejection of your return/refund.  

If you are approved, then your refund will be processed to your original payment method or we will contact you with the store credit.

*Please note we can NOT accept refund or store credit  if the return items is lost in transit.  Customer is responsible for shipping costs.